Requesting a Refund

If you think you or your child is entitled to a refund, for example, following an accidental or unauthorised purchase, or a purchase involving loot boxes and paid random items, the process depends on where the purchase was made.

Below are direct links to the relevant refund or enquiry pages for major platforms and publishers. Each company sets its own eligibility rules and timeframes, so it’s worth checking their page for the specifics before you get in touch.

Not sure which company to contact?

Check where the purchase appears on your bank or card statement, or look at the confirmation email from the original purchase, this will usually show whether it was made through the platform (e.g. PlayStation Store, App Store) or directly with the publisher.

Remember, this page is provided for general guidance. Refund eligibility and processes are determined by each individual company and may vary by region and circumstance.